Role of HSA in Telehealth: What Patients Need to Know

Role of HSA in Telehealth: What Patients Need to Know
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Yes — many telehealth services are HSA-eligible right now, and IRS Notice 2026-5 makes that clearer than it has ever been. The notice ties qualifying telehealth services to the annual Medicare telehealth services list published by HHS under Section 1834(m)(4)(F), giving patients and employers a concrete reference point instead of vague guidance. Before you pay for a virtual visit with your HSA card, run through these three checks:

  1. Confirm your plan is an HDHP with an active HSA. The plan must meet the minimum annual deductible thresholds for self-only and family coverage to qualify for HSA contributions. If your deductible falls below those thresholds, you cannot contribute to an HSA.
  2. Check whether the telehealth service appears on the HHS Medicare telehealth services list or aligns with §1834(m) principles and 42 CFR 410.78. If it does, the pre-deductible safe harbor applies.
  3. Verify your state’s tax treatment if you live in California or New Jersey, where HSA contributions may not receive the same state-level tax exclusion they get federally.

Keep every receipt. Ask your provider for the CPT or HCPCS code tied to the visit — that code is what connects your expense to the Medicare telehealth list and protects you in an audit.


Table of Contents

How did the rules around HSAs and telehealth change from 2020 to 2026?

The path from pandemic workaround to permanent law took five years and several near misses. Here is the condensed version.

Doctor conducting telehealth video consultation

Year / Period What Changed
2020 (CARES Act) First-dollar telehealth coverage allowed under HDHPs without disqualifying HSA eligibility — a temporary COVID-era fix.
2026 (LATEST NOTICE) Congress extended the relief through plan years beginning in 2024 via the Consolidated Appropriations Acts.
End of 2024 The extension expired. A brief gap reopened where the old pre-CARES rules technically applied again, creating transitional uncertainty for some 2025 plan years.
The One Big Beautiful Bill Act made the pre-deductible telehealth safe harbor permanent for plan years beginning after December 31, 2024.
2026 (IRS Notice 2026-5) IRS issued technical guidance tying eligibility to the HHS Medicare telehealth services list and clarifying grandfathering rules for employers who maintained continuous coverage since the CARES Act.

A few things worth noting about that 2024 gap. Employers who adopted telehealth-first coverage continuously since the COVID relief began are generally protected from HSA-eligibility challenges for the affected plan years. The IRS clarified grandfathering rules so that a plan sponsor who never dropped the benefit does not face retroactive exposure. If your employer paused and restarted telehealth pre-deductible coverage during that window, it is worth asking HR whether your plan year was affected.

The OBBBA’s permanent reinstatement is described by policy experts as a rare bipartisan outcome, designed to let employers offer virtual primary care, urgent care, and behavioral health without the deterrent of a high deductible. The practical effect: you no longer need to track congressional extension deadlines to know whether your telehealth visit is pre-deductible.

Infographic showing telehealth HSA eligibility timeline


Which telehealth services are actually HSA-eligible?

The governing rule comes directly from IRS Notice 2026-5: a telehealth service qualifies for the safe harbor when it appears on the annual Medicare telehealth services list published by HHS under §1834(m)(4)(F), or when it aligns with §1834(m) principles and 42 CFR 410.78. That list is updated annually and publicly available at CMS.gov — you can search it by service type before your appointment.

Services that typically qualify

Hands holding itemized telehealth receipt with codes

Service Type Notes
Live video visits Standard virtual appointments with real-time audio and video — the clearest qualifying category.
Audio-only phone consultations Permitted where the provider’s state and payer rules allow audio-only telehealth.
Asynchronous exchanges Secure messaging or store-and-forward data when they meet the telehealth definitions under HHS guidance.
Behavioral health and substance use disorder visits High-frequency beneficiaries of the safe harbor; mental health care saw the largest practical benefit from pre-deductible flexibility.

Mental health telehealth deserves particular attention. Practitioners report that early access to mental health care increased meaningfully once pre-deductible coverage removed the cost barrier at the front of the deductible. If you use telehealth for therapy, psychiatry, or substance use treatment, those visits are among the most clearly supported by the safe harbor. For more on how telehealth reduces mental health barriers, the distinction between remote and in-person delivery matters both clinically and for HSA purposes.

What does NOT qualify

  • In-person follow-up visits tied to a telehealth encounter — the in-person component is not a telehealth service and remains subject to the deductible.
  • Durable medical equipment ordered during a telehealth visit — the equipment itself must independently meet HSA eligibility rules.
  • Prescription drugs furnished in conjunction with a telehealth visit are generally not eligible for pre-deductible treatment under the safe harbor unless they themselves meet telehealth criteria.
  • Subscription or membership fees for digital health platforms — these are often bundled and may include ineligible components. More on that in the documentation section below.

Pro Tip: Before your appointment, ask the provider’s billing team which CPT or HCPCS code will appear on your receipt. Cross-reference it against the Medicare telehealth services list to confirm the service qualifies before you pay.


How do you actually pay for telehealth with your HSA?

Paying with an HSA is straightforward when you have the right documentation lined up first. Here is the sequence that keeps you audit-ready.

  1. Confirm your HDHP and HSA are active for the plan year covering the visit date.
  2. Verify the service code with the provider’s billing department before or at the time of the visit. Ask specifically: “What CPT or HCPCS code will appear on my receipt?”
  3. Pay with your HSA debit card at the time of service, or pay out of pocket and submit a reimbursement request to your HSA administrator later.
  4. Request an itemized receipt immediately after the visit. The receipt must show: date of service, provider name and credentials, service description or CPT/HCPCS code, and the amount charged.
  5. File and store the receipt with your HSA records. The IRS can audit HSA distributions up to three years after the tax year in question, so keep documentation accessible.

What a qualifying receipt looks like

A receipt that will hold up in an audit includes these fields at minimum:

  • Date of service: March 15, 2026
  • Provider: [Name], MD — Telehealth Visit
  • Service description: Office or other outpatient visit, telehealth (CPT 99213 or equivalent)
  • Amount charged: $85.00
  • Amount paid by patient: $85.00

If your receipt shows only a generic “telehealth visit” with no code, call the billing department and request an itemized statement. Most providers can generate one within a few business days.

Pro Tip: Paying out of pocket and reimbursing yourself later gives you better document control — you receive the full itemized EOB before any HSA funds move, so you can confirm the service code matches the Medicare telehealth list before submitting the reimbursement.

Bundled digital care subscriptions are a specific trap. If a platform charges a flat monthly fee covering unlimited messaging, video visits, and wellness content, only the portion attributable to qualifying telehealth visits is HSA-eligible. You need an itemized breakdown from the provider to separate eligible from ineligible costs. Without it, the entire subscription fee is at risk of disqualification.


What employer plan design and state taxes mean for your HSA

The safe harbor only protects your HSA eligibility when your employer’s plan is designed correctly. A plan that covers telehealth pre-deductible but is not structured as a qualifying HDHP can disqualify your contributions entirely. Ask HR these specific questions at open enrollment:

  • What is the plan year effective date, and does the telehealth pre-deductible benefit apply for the full year?
  • Is telehealth coverage paid before the deductible, and does the plan document reflect that?
  • How does the telehealth provider bill — does the EOB show individual visit codes or a bundled fee?
  • Does the employer contribute to the HSA, and how is that handled through payroll?
  • Is the plan compliant with the HDHP minimum deductible thresholds for self-only and family coverage?

Employers that need to audit telehealth benefit design for compliance should map their vendor’s service offerings against the Medicare telehealth list — some digital health vendors expanded their service scope during COVID-era relief and have not yet retooled to match the enumerated codes.

California and New Jersey: the state-tax exception

Most states follow federal HSA tax treatment. California and New Jersey do not. State tax treatment can differ significantly: California does not adopt the federal exclusion for employer-provided HSA contributions, and New Jersey limits the cafeteria plan exclusion for HSAs. In practical terms, if you live or work in either state, your HSA contributions may be taxable at the state level even when they are fully excluded federally.

What that means for your paycheck: employer HSA contributions may appear as taxable wages on your California or New Jersey state return. Your W-2 will reflect federal treatment, but your state wages may differ. A tax professional familiar with your state’s rules can clarify the exact impact for your filing situation.


What records do you need to keep for HSA telehealth claims?

The IRS does not require you to submit receipts when you file your taxes, but it can request them in an audit. An audit-ready file for each HSA-funded telehealth visit should contain:

  • Itemized receipt or EOB showing date of service, provider name, service description or CPT/HCPCS code, and amount paid.
  • Proof of HDHP enrollment for the plan year covering the visit (your insurance card or enrollment confirmation works).
  • HSA account statement showing the distribution date and amount matching the receipt.
  • Provider’s billing confirmation if you requested a code correction or itemized restatement after the visit.
Document What It Proves Where to Get It
Itemized receipt / EOB Service was a qualifying telehealth visit Provider billing department or insurer portal
CPT/HCPCS code confirmation Service maps to Medicare telehealth list Provider billing team (request in writing)
HDHP enrollment proof You were HSA-eligible on the date of service HR / insurer enrollment confirmation
HSA distribution record Funds were used for a qualified expense HSA administrator account statement

Subscriptions and bundled digital health memberships require an extra step. Ask the platform for a year-end statement that itemizes each qualifying visit separately, with dates and service codes. If the platform cannot produce that, you should not use HSA funds for the full subscription cost. Claim only what you can document at the individual-visit level.


Common mistakes that can disqualify telehealth expenses from your HSA

Most HSA disqualification problems are preventable. These are the errors that come up most often, and what to do about each.

  • Relying on a spouse’s non-HDHP coverage. If your spouse’s plan covers your medical expenses before your HDHP deductible is met, you lose HSA eligibility for those months. Verify all household coverage at open enrollment, not just your own plan.
  • Receiving ineligible bundled services. A telehealth subscription that includes wellness coaching, nutritional counseling, or fitness content alongside medical visits bundles eligible and ineligible costs. Separate them or avoid using HSA funds for the full amount.
  • Misclassified visit types. An in-person visit billed under a telehealth code, or a telehealth visit billed without a code, creates a documentation mismatch. Always confirm the visit type matches the billing code.
  • Failing to get itemized receipts. A credit card statement showing a payment to a telehealth platform is not sufficient documentation. You need the itemized receipt with service codes.
  • Direct primary care (DPC) fees. Monthly DPC membership fees can disqualify HSA eligibility if they function as prepaid medical coverage rather than a fee for a specific service. The IRS has specific rules on DPC arrangements — confirm with your benefits adviser before enrolling in a DPC plan alongside an HSA.
  • Secondary insurance coverage. A general-purpose HRA from a former employer, or a secondary insurer that pays before your deductible, can disqualify HSA contributions for the months that coverage is active.

Understanding telehealth vs. in-person care distinctions is not just clinical — it directly affects which expenses you can legitimately reimburse from your HSA.


What benefits professionals recommend based on IRS Notice 2026-5

The core IRS position in Notice 2026-5 is precise: telehealth services qualify for the pre-deductible safe harbor when they appear on the HHS Medicare telehealth services list under §1834(m)(4)(F), or when they align with §1834(m) principles and 42 CFR 410.78. That is the standard employers and patients should apply.

“Qualifying ‘telehealth and other remote care services’ are generally restricted to services on the annual Medicare telehealth services list published by HHS under Section 1834(m)(4)(F); services not listed must align with §1834(m) principles and 42 CFR 410.78 to qualify for the safe harbor.” — IRS Notice 2026-5

Employer audit checklist

  • Map every telehealth service your vendor offers against the current Medicare telehealth services list.
  • Review vendor contracts to confirm services are billed with individual CPT/HCPCS codes, not bundled fees.
  • Audit EOB formatting to confirm individual visit codes appear for each telehealth encounter.
  • Update participant communications to reflect the permanent safe harbor and the HHS list as the qualifying standard.
  • Confirm plan documents reflect the pre-deductible telehealth benefit for plan years beginning after December 31, 2024.

Employee action checklist

  • Verify your plan year start date and confirm the telehealth pre-deductible benefit is active.
  • Save every provider-coded receipt for telehealth visits — date, code, amount, provider.
  • Keep proof of HDHP enrollment for each plan year you use HSA funds.
  • Check the Medicare telehealth services list if you are unsure whether a specific service qualifies.
  • Review all other coverage (spouse’s plan, HRAs, secondary insurers) to confirm no disqualifying coverage is active.

Benefits professionals also recommend auditing telehealth vendor offerings against the Medicare telehealth list because some digital services expanded beyond enumerated codes during COVID-era relief and have not been retooled since.


Key Takeaways

The permanent telehealth safe harbor under the OBBBA, clarified by IRS Notice 2026-5, means qualifying telehealth services can be paid pre-deductible from an HSA without jeopardizing eligibility, provided the service appears on the HHS Medicare telehealth services list and your plan is a compliant HDHP.

Point Details
Confirm HDHP status first Your plan must meet the 2026 minimum deductible thresholds before any HSA benefit applies.
Always request a service code Ask providers for the CPT or HCPCS code that maps to the Medicare telehealth list before paying.
Keep itemized receipts Date, provider, service code, and amount paid are the four fields an audit-ready receipt must show.
Watch state taxes in CA and NJ California and New Jersey do not follow federal HSA tax exclusions — contributions may be taxable at the state level.
AM Rx documents visits for HSA reimbursement AM Rx issues itemized receipts and provides telehealth video consultations designed to support HSA reimbursement claims.

Why the permanent safe harbor changes more than just paperwork

The shift from a temporary, extension-dependent relief to a permanent statutory safe harbor is not a technicality. When patients had to wonder each year whether their telehealth visits would count pre-deductible, many simply waited. They delayed a mental health appointment, skipped a follow-up, or paid out of pocket rather than risk an HSA compliance problem. Permanent clarity removes that hesitation.

Mental health care is where this plays out most visibly. The pre-deductible barrier was a real deterrent for people enrolled in HDHPs who needed therapy or psychiatric care but faced hundreds of dollars in out-of-pocket costs before their deductible kicked in. Removing that barrier through the safe harbor has a direct effect on whether someone books an appointment or postpones it indefinitely.

The practical recommendation is simple: audit your plan now, not at tax time. Confirm your HDHP status, ask your telehealth provider for service codes, and keep receipts organized by visit date. The rules are finally stable enough to build a reliable system around.


AM Rx makes HSA-documented telehealth visits straightforward

If you want a telehealth provider that takes the documentation burden seriously, AM Rx is worth a direct look. The platform covers primary care, mental health, weight management, and other services through video consultations with experienced providers, and it issues itemized receipts designed to support HSA reimbursement claims. That means you get the visit code, the provider name, the date, and the amount on a single document — exactly what the IRS expects.

AM Rx

Before booking with any telehealth provider, ask three questions: Will you provide the CPT or HCPCS code for my visit? Can you issue an itemized receipt showing the service code? How do you bill membership or subscription fees separately from individual visits? AM Rx is built to answer yes to all three. Disclosure: this publication is operated by AM Rx.

Ready to use your HSA for a documented telehealth visit? Start with AM Rx and confirm your visit code before the appointment ends.


Primary sources and further reading

  • IRS Notice 2026-5 — The primary IRS guidance tying telehealth safe harbor eligibility to the HHS Medicare telehealth services list. Read this to understand exactly which services qualify and how the permanence rules apply to your plan year.
  • HHS/CMS Medicare Telehealth Services List — The operational reference for confirming whether a specific service qualifies. Updated annually; search by service type or CPT code before your visit.
  • California Franchise Tax Board — Verify how California treats HSA contributions and employer-provided HSA amounts for state income tax purposes. California does not conform to the federal exclusion.
  • New Jersey Division of Taxation — Confirm New Jersey’s cafeteria plan and HSA exclusion rules, which differ from federal treatment and can affect your state wages.
  • LegalClarity: HSA Telehealth Coverage Rules and the Permanent Safe Harbor — A plain-language breakdown of how the safe harbor works, what qualifies, and key rules to keep your HSA contributions on track.

This article is general information, not tax or legal advice. Confirm current rules with the IRS, your state tax authority, or a qualified benefits professional for your specific situation.

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